After-sales Service-Everfuge Biotech Instrument Co., Ltd

Enduring Craft, Empowered Partners

Everfuge service is a commitment about time and trust.

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Our Service Philosophy

Everfuge Service goes beyond safeguarding instruments—it safeguards your exploration and trust. With proactive foresight and precise, reliable actions, we become your laboratory's silent yet steadfast partner.

One-stop After-sales Service Process

Appointment Service

We provide you with quick and professional appointment services

> Priority reception, priority dispatch, reserved workstations, reduce maintenance waiting time
> Enjoy the appointment time discount of the commitment, reduce the maintenance / maintenance costs
> Support pick-up to the store, saving time, effort and worry

Reception Service

When you arrive at the store, we will warmly receive you immediately, Provide you with professional reception services

> Invite you to check the basic product information together, and listen carefully to your needs
> Carefully care for your product
> Fully explain the repair items and costs to you

Maintenance and Repair

Professionally certified repair technicians will use professional technology and equipment to solve your vehicle problems

> Free diagnosis of your product, and provide professional repair and usage suggestions
> Support real-time viewing of the repair progress, or the staff will report the repair progress to you regularly
> During the waiting period, provide high-quality drinks and snacks, as well as various rest and entertainment facilities for your use

Quality Control

We will strictly implement inspections on the repaired products to ensure that qualified products are delivered to you

> The repair technician performs self-inspection on each operation
> Quality inspectors conduct final inspections

Delivery Service

After the delivery work is ready, we will arrange the delivery according to your wishes

> Show you the repaired parts and explain the repair details, and give usage suggestions
> Accompany you to handle the settlement procedures and remind you of the next maintenance, and give a warm farewell
> Support home delivery, saving time, effort and worry

Tracking Service

We will conduct a follow-up visit after the service is completed

> After the service is completed, we will track the service situation
> Handle feedback problems in a timely manner

Four Major Service Pillars

Proactive and considerate, anticipating needs

We provide customized pre-sales solutions, onboarding guidance for new clients, regular application optimization reminders, and industry updates with knowledge sharing.

Precise and reliable, with full-process protection

Global standardized service processes, clear and efficient service response times, professional engineering teams, original equipment spare parts support, and comprehensive certification and calibration support.

Full-cycle protection, value sustainability

Regular equipment inspections, consumable lifespan predictions with proactive replacement alerts, and recommendations for optimizing operating environments. Through rigorous and forward-thinking protection, we ensure every centrifuge stand the test of time and fulfill its responsibilities.

Appointment Service

We offer you a quick and professional appointment booking service.

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Email：marketing@powteq.cn

WhatsApp：8613811215349

Tel：+8613811215349

Enduring Craft, Empowered Partners

Everfuge service is a commitment about time and trust.

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