After-sales Service-Everfuge Biotech Instrument Co., Ltd

Everfuge's service philosophy

Everfuge Service goes beyond safeguarding a single instrument; it is more about protecting your exploration and trust. With our proactive and thoughtful foresight, as well as precise and reliable actions, we become a quiet yet solid partner in your laboratory, co-creating extraordinary value.

One-stop After-sales Service Process

Appointment Service

We provide you with quick and professional appointment services

> Priority reception, priority dispatch, reserved workstations, reduce maintenance waiting time
> Enjoy the appointment time discount of the commitment, reduce the maintenance / maintenance costs
> Support pick-up to the store, saving time, effort and worry

Reception Service

When you arrive at the store, we will warmly receive you immediately, Provide you with professional reception services

> Invite you to check the basic product information together, and listen carefully to your needs
> Carefully care for your product
> Fully explain the repair items and costs to you

Maintenance and Repair

Professionally certified repair technicians will use professional technology and equipment to solve your vehicle problems

> Free diagnosis of your product, and provide professional repair and usage suggestions
> Support real-time viewing of the repair progress, or the staff will report the repair progress to you regularly
> During the waiting period, provide high-quality drinks and snacks, as well as various rest and entertainment facilities for your use

Quality Control

We will strictly implement inspections on the repaired products to ensure that qualified products are delivered to you

> The repair technician performs self-inspection on each operation
> Quality inspectors conduct final inspections

Delivery Service

After the delivery work is ready, we will arrange the delivery according to your wishes

> Show you the repaired parts and explain the repair details, and give usage suggestions
> Accompany you to handle the settlement procedures and remind you of the next maintenance, and give a warm farewell
> Support home delivery, saving time, effort and worry

Tracking Service

We will conduct a follow-up visit after the service is completed

> After the service is completed, we will track the service situation
> Handle feedback problems in a timely manner

Four Major Service Pillars

Delivery service

Once the delivery is ready, we will ask for your preference and arrange the delivery accordingly.

Maintenance and repair

Our professionally certified repair technicians will use expert skills and equipment to solve your problems.

Reception services

When you visit our store, we’ll warmly welcome you and provide you with professional service.

Appointment Service

We offer you a quick and professional appointment booking service.

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Email：marketing@powteq.cn

WhatsApp：8613811215349

Tel：+8613811215349

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